Accessibility Standards for Customer Service
Accessibility for Ontarians with Disabilities (AODA).

New Customer Service standards have been implemented under the new law for Accessibility for Ontarians with Disabilities (AODA). 

Nonprofit organizations and charities must develop policies, procedures and processes that support the delivery of accessible customer service. Further they must train their staff, volunteers and people responsible for developing the organizations' policies, practices and procedures in the provision of accessible customer service.

• Understand the legislated requirements
• Understand the responsibilities or organizations and how to comply
• Participate in excercises and discussions that facilitate learning about this important legislation
• Know what is expected for compliance and reporting
• Plan next steps

Facilitatators:

Edie Forsyth - Coordinator for the Community Access Program (CAP) for Industry Canada

Sarah White - previously the Accessibility Coordinator for the Regional Municipality of Durham Region

This workshop is recommended for directors, senior managers, board members and others that need to understand their responsibilities with regard to the AODA and the Accessibility Standards for Customer Service.

This workshop is a partnership of the Volunteer Centre of Guelph/Wellington and Trellis Mental Health and Developmental Services

Tuesday, January 12th; Registration: 8:30am; Workshop 9am – 12:30pm
The Guelph Turfgrass (Conference Room)
328 Victoria Road South, R.R. #2 Guelph